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frontline

Fairly common

Pronunciation

UK

  • /frˈʌntlaɪn/

US

  • /ˈfrəntˌlaɪn/

Meanings

Adjective

  1. directly involved in essential work or public-facing service

  2. at the leading or most directly engaged position in an activity or issue

Noun

  1. the forward area where opposing forces are fighting

Beyond the definition

Imagine soldiers in battle: those on the frontline are directly facing the enemy and the greatest danger. But this word is not only about war. It also describes people who are dealing directly with a difficult situation or giving essential help. Think of doctors and nurses during a pandemic: they were on the frontline fighting the virus. Or think of customer service workers dealing with angry callers: they are on the frontline of a company's reputation. The term suggests direct involvement, often under pressure, and being the first point of contact. It can also be used in a wider sense; for example, "scientists are on the frontline of climate change research."

Examples

  1. 1

    Military position

    The soldiers on the frontline had little time to rest.

  2. 2

    Medical workers

    During the pandemic, many frontline doctors worked twelve-hour shifts.

  3. 3

    Customer service

    Our frontline staff deal with customer problems every day.

    • Phrasefrontline staff

      workers who deal directly with customers or the public

  4. 4

    Public services

    The council says more money is needed for frontline services.

More examples
  1. 5

    Direct impact

    Farmers in the region are on the frontline of climate change.

    • Patternon the frontline of + problem

      among the people most directly affected by it

See also

Similar

  • first-line
  • public-facing
  • on-the-ground

Shades of meaning

  • customer-facing

Contrast

  • back-office
  • behind-the-scenes

Used with (collocations)

  • frontline workers
  • frontline staff
  • frontline services
  • frontline response

Explore

  • essential worker
  • point of contact

Forms and spellings

1 form open this card.

Main spelling

  • frontline